Conditions of Sale :: tiaras ayrshire/wedding jewellery ayrshire/handmade jewellery ayrshire/bespoke

ORDERS

Each design is made to order so time span for completion will vary
- minimum time is 7 days from date of order. However, many designs are likely to be within 3 weeks of placing order. Should you have a last minute order please phone as it may be possible to accommodate your requirements

POSTAGE

Sheila Kerr Jewellery recommends Royal Mail Special Delivery to ensure that orders are insured and tracked. However, if desired first class postage may be used

PACKAGING

Orders are securely packed for posting and are supplied in a special gift box free of charge

RETURNS

Bespoke items are non-returnable.

However, should any order not be to your satisfaction, please return unworn in the original packaging using the Special Delivery Service with the Post Office to ensure safe return. (UK).

Unfortunately, earrings are non-returnable.

REPAIRS

Should any item ordered from Sheila Kerr Jewellery become damaged due to a design fault, just return the item and I will repair free of charge. However, should damage occur due to inappropriate use I can offer a repair service at a small charge (depending on work to be done).

ALLERGIES

Nickel Free Sterling Silver and silver plate is used in the designs. However, if you know that you may be allergic to metals it is possible to have titanium earwires if wished. Sheila Kerr Jewellery shall not be responsible for any effects of wearing the jewellery if you are aware of any allergies.

UNITED KINGDOM LAW

Sheila Kerr Jewellery is subject to the laws within the United Kingdom and Scots Law. Any orders outwith UK will be subject to this law.

DISCLAIMER

Although great care goes into my designs, please keep jewellery etc away from small children as many items contain small parts. Also, tiaras although finished to a high standard, may be harmful to small children due to design eg strands of silver wire etc.

Sheila Kerr Jewellery designs and images are covered by the law of intellectual property rights and such shall not be copied or reproduced for commercial purposes in any way.

INSURANCE

Sheila Kerr Jewellery is covered by PUBLIC AND PRODUCT LIABILITY INSURANCE as well as possessing employer's liability insurance with full cover through the membership of the NMTF (National Market Trader's Federation).

PRIVACY

DATA PROTECTION

All information (name, address, contact numbers, email addresses, any other information) gathered from customers or potential customers shall not be used for any other purposes without the express consent of the customer. Nor shall this information be passed on to a third party.