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Frequently Asked Questions

Q: Can I design my own jewellery online?

A: Yes, this can be done by first of all contacting Shelia Kerr Jewellery. We will then request certain details about your individual requirements. Drawings will then be Emailed or posted to you. Once you are satisfied with the design and estimated cost we can then start to create your jewellery.

 

Q: How long will the jewellery making process take?

A: This depends on your individual requirements. For example, a bespoke item may take up to 4 weeks to complete. However, we are always happy to accommodate last minute commissions / orders where possible.

 

Q: What happens if I don’t like the design?

A: For bespoke commissions we ask that you are 100% happy before you commit to making your order. However, where possible Sheila Kerr Jewellery will be happy to amend the design within reason. Please note bespoke items are non returnable.

 

Q: What is the quickest and easiest way to contact Sheila Kerr Jewellery?

A: You can contact us by sending us an Email which is checked on a daily basis. However, for a rushed commission / order feel free to call us on 01292 861 528 or 07858 257 455. If we are not available to take your call simply leave a message and we will contact you within 24 hours.

 

Q: Do you undertake commissions / orders for customers out with the UK?

A: Of course, Sheila Kerr Jewellery regularly undertakes commissions / orders for a wide range of international clients.

 

Q: How do I pay for my bespoke jewellery?

A: Sheila Kerr Jewellery accepts secure payments by phone, with all major credit and debit cards accepted. Payments can also be made online via PayPal: Email address: sheilakerr@sheilakerrjewellery.com

We also accept payments by cheque, made payable to: “Sheila Kerr Jewellery Ltd” which should be sent to the following address:

Sheila Kerr Jewellery Ltd
Studio B
Courtyard Studios
128 Harbour Street
Irvine
Ayrshire
Scotland
UK
KA12 8PZ

 

 
 
 
Sheila Kerr Jewellery Ltd | Studio B | Courtyard Studios | 128 Harbour Street | Irvine | Ayrshire | Scotland | UK | KA12 8PZ
© 2017 Sheila Kerr Jewellery Ltd | Registered in Scotland No: SC488174
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