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Conditions of Sale

CONDITIONS OF SALE | ONLINE PURCHASES

SHIPPING & DELIVERY
Sheila Kerr Jewellery Ltd provide FREE World Wide Deliveries which are carried out by Royal Mail and normally take between 5 - 7 working days (UK). For orders outside of the UK please allow 28 days.

PACKAGING
Online orders are securely packaged for posting, wrapped in acid free tissue to prevent tarnishing and are supplied in a special gift box free of charge.

CANCELLATION / REFUND POLICY UNDER THE DISTANCE SELLING ACT
The customer has a cooling off period of 7 working days in which to cancel their order. The cooling off period starts the day after the goods are received by the customer.

Any order cancellation must be made in writing within the cooling off period to:

Sheila Kerr Jewellery Ltd
Studio B
Courtyard Studios
128 Harbour Street
Irvine
Ayrshire
Scotland
UK
KA12 8PZ

The customer has a duty to take reasonable care of the goods. The customer will be entitled to a full refund for the goods. However, any goods returned to Sheila Kerr Jewellery Ltd will be at the customer’s expense.

CONDITIONS OF SALE | BESPOKE COMMISSIONS & ORDERS

ORDERS
Each design is made to order so time span for completion will vary - minimum time is 7 days from date of order. However, many designs are likely to be within 4 - 6 weeks of placing your order. You will be informed by Email of the approximate time span for your order. You will also have regular contact by Email as regards to the progress of your order. Should you have a last minute order please phone as it may be possible to accommodate your requirements.

PAYMENT
Sheila Kerr Jewellery Ltd accepts secure payment by phone - all major credit and debit cards accepted.
Telephone: 01292 861 528 or Mobile: 07858 257 455
Payment can be also be made online via PayPal: Email address: sheilakerr@sheilakerrjewellery.com
Sheila Kerr Jewellery Ltd also accepts payment by cheque, made payable to: Sheila Kerr Jewellery Ltd

POSTAL ADDRESS
Sheila Kerr Jewellery Ltd
Studio B
Courtyard Studios
128 Harbour Street
Irvine
Ayrshire
Scotland
UK
KA12 8PZ

POSTAGE
Sheila Kerr Jewellery Ltd provides FREE First Class Postage. However, Sheila Kerr Jewellery Ltd recommends Royal Mail Special Delivery to ensure that orders are insured and tracked. This incurs an additional fee plus the cost of the order. The customer has a right to choose delivery method at the time of order.

PACKAGING
Orders are securely packaged for posting, wrapped in acid free tissue to prevent tarnishing and are supplied in a special gift box free of charge.

RETURNS
Should any order not be to your satisfaction, please return within 7 days with the original packaging. Full refund of the transaction will be given on receipt. Unfortunately, due to hygiene reasons if earrings have been worn they are non-returnable.

CARE OF YOUR JEWELLERY
Jewellery / Tiaras etc. should be stored separately in a bag, box or jewellery roll to prevent damage. Pearls should be worn after perfume has been sprayed and should not be worn in areas of high humidity e.g. steam rooms, saunas etc. Pearl rings should be removed when bathing / handwashing etc.

REPAIRS
Should any item ordered from Sheila Kerr Jewellery Ltd become damaged due to a design fault, simply return the item and we will repair it free of charge. However, should damage occur due to inappropriate use we can offer a repair service at a small charge (depending on work required).

ALLERGIES
Nickel Free Sterling Silver and Silver Plate is used in the designs. However, if you know that you may be allergic to metals it is possible to have titanium earwires if you wish. If you are aware of any allergies please inform us at the time of order.

UNITED KINGDOM LAW
Sheila Kerr Jewellery Ltd is subject to the laws within the United Kingdom and Scots Law. Any orders out with UK will be subject to this law.

DISCLAIMER
Although great care goes into the designs, please keep jewellery etc. away from children under 3 years of age as many items contain small parts. Also, tiaras although finished to a high standard, may be harmful to children under 3 years of age due to design e.g. strands of silver wire etc.

COPYRIGHT
All Sheila Kerr Jewellery Ltd designs and images are covered by Intellectual Property Rights Law and shall not be copied or reproduced for commercial or personal purposes in any way.

INSURANCE
Sheila Kerr Jewellery Ltd is covered by Public and Product Liability Insurance. We also possess Employer's Liability Insurance with full cover through the membership of the NMTF (National Market Trader's Federation).

DATA PROTECTION
All information (name, address, contact numbers, Email addresses and any other information) gathered from customers, or potential customers, shall not be used for any other purposes without the express consent of the customer. Nor shall this information be passed on to any third party as we take your privacy extremely seriously.

 

 
 
 
Sheila Kerr Jewellery Ltd | Studio B | Courtyard Studios | 128 Harbour Street | Irvine | Ayrshire | Scotland | UK | KA12 8PZ
© 2017 Sheila Kerr Jewellery Ltd | Registered in Scotland No: SC488174
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